Billing Terms & Storage Policy

1. Subscription Plans

Choose monthly or annual billing (annual includes a discount versus monthly). There is no free plan; access is invite-only, and trials, where offered, are promotional codes applied to a paid plan.

2. Billing Cycle

• All charges processed via Stripe on behalf of YourDigitalExpert Inc.
• Subscription fees billed automatically at the start of each billing cycle
• Subscriptions auto-renew unless cancelled before the next cycle
• You authorize recurring charges for your selected plan plus taxes (no overage charges)

3. Storage (Bring-Your-Own — No Overage Charges)

3.1 Your Storage Account

• Your files live in your own bucket (e.g., Amazon S3, Backblaze B2, Cloudflare R2, Wasabi, iDrive e2)
• You are responsible for your provider's fees, availability, and data residency
• Disconnecting your storage or ending your subscription does not delete your bucket contents

3.2 Notifications

You receive account and billing notifications (for example, renewals, payment issues, and subscription-status changes). Configure notification preferences in account settings.

4. Plan Changes

4.1 Upgrades

Upgrading mid-cycle triggers a prorated charge for the remainder of the cycle. New features activate immediately.

4.2 Downgrades

Downgrades take effect at the next billing cycle. If current usage exceeds new plan quotas, you must reduce usage or upgrade back.

4.3 Proration Example

5. Payment Methods

• Valid credit/debit card required via Stripe
• We store tokenized payment credentials only
• Update payment method anytime in dashboard
• Enterprise customers may request custom invoicing

6. Failed Payments

6.1 Retry Schedule

Failed payments trigger automatic retries:

• Day 1: Initial failure notification
• Day 3: First retry
• Day 5: Second retry with warning
• Day 7: Final retry before suspension

6.2 Account Status

• Grace Period: Limited access during retry window
• Suspension: Read-only access after final failure. A suspended account is not deleted: it stays available read-only for as long as you want to leave it, and you can resume the subscription at any time.
• Your files: never touched. They are in your own connected storage throughout.
• Dormant accounts: if a suspended account has not been signed in to for 12 consecutive months, we will email the account owner and delete it no earlier than 30 days after that notice. You can also ask us to delete it at any time.

7. Taxes

• All fees exclusive of taxes unless stated
• We collect and remit taxes where required (Canadian GST/HST, VAT)
• You're responsible for any withholding taxes
• Tax-exempt? Provide valid exemption certificate

8. Invoicing

Invoices generated at each billing cycle include:

• Base plan charges
• Prorated adjustments
• Applicable taxes
• Credits applied

Access invoices anytime in your dashboard. PDF receipts sent automatically via email.

9. Credits and Adjustments

• Promotional credits expire after 12 months
• Credits are non-transferable and non-refundable
• Applied automatically to future invoices
• Billing errors adjusted within 60 days of incident

10. Disputes

To dispute charges:

1. Submit within 30 days of invoice date
2. Email [email protected] with invoice number and description
3. Continue paying undisputed portions
4. We investigate and respond within 14 days

Initiating chargebacks without contacting us may result in account suspension.

11. Price Changes

We may adjust pricing with 30 days notice to existing subscribers. Continue using the service after notice constitutes acceptance. Cancel anytime to avoid new pricing.

12. Contact