Terms of Service

Plain-language summary: 4ShootOps is operated by YourDigitalExpert Inc., a Canadian corporation. You keep ownership of everything you upload; we host, store, share, and help you deliver it. You subscribe to plans (FREE or SOLO), pay recurring fees (with automatic renewal unless cancelled), and get features like file management, project management, and sharing. 4ShootOps is a delivery tool, not a backup service—you are responsible for maintaining your own backups. We don't guarantee perfection—use the service responsibly, secure your credentials, and export your data if you leave.

1. Definitions

When used in these Terms, the following capitalized terms have the meanings set forth below:

• Account means the user account you create to access the Service.
• API means any programmatic interface provided by 4ShootOps for automation or integration.
• Connected Storage means a third-party object-storage account or bucket that you own and connect to the Service to store your Content (also referred to as "Bring-Your-Own" or "BYO" storage).
• Content means all media, files, metadata, contracts, configurations, and other materials you upload, submit, create, or store via the Service.
• Service or Platform means the SaaS product branded as 4ShootOps.
• User, You, or Your means the person or entity using or registering for the Service.
• We, Us, or Our means YourDigitalExpert Inc., operating the 4ShootOps platform.

2. Acceptance of Terms

By creating an Account, accessing, or using the Service, you agree to be bound by these Terms of Service, including any future modifications. If you do not agree, do not use the Service.

3. Eligibility and Account Registration

• You must be at least 18 years old (or the age of majority in your jurisdiction) to register.
• You agree to provide accurate, complete, and current information during registration and to update it as necessary.
• You are responsible for maintaining the confidentiality of your credentials (including API keys) and for any activity under your Account.

Notify us immediately if you suspect compromise.

4. Services Provided

4ShootOps is operated by YourDigitalExpert Inc. (Corporation Number: 16916023), a Canadian corporation. The Service includes, without limitation:

• Client/project/event/contact management and scheduling
• Uploading of media and files with resumable/multipart uploads
• Deliverables workflows and file organization
• Content sharing links with expiration, download tracking, and reminders
• Storage management with retention control
• Notification system (email, in-app)
• API access for integrations and automation
• Subscription tiers (FREE and SOLO) with storage quotas and quota enforcement

We may modify, add, or remove features; material reductions will be communicated in advance.

5. Subscriptions, Billing, and Storage Quotas

5.1 Plans and Fees

4ShootOps offers the following subscription plans:

Important: 4ShootOps does NOT charge overage fees for exceeding storage quotas. Instead, when you reach your plan's storage limit, new uploads will be blocked until you delete files or upgrade to a higher plan.

5.2 Auto-Renewal

Subscriptions automatically renew unless cancelled prior to the next Billing Cycle. You authorize recurring charges for the selected plan plus applicable taxes (no overage charges).

5.3 Cancellation and Downgrade

You may cancel or downgrade via the dashboard. Cancellation becomes effective at the end of the current Billing Cycle unless otherwise specified.

When you cancel or downgrade:

1. If storage ≤ new plan quota (e.g., ≤10 GB when moving to FREE): Normal transition, all files remain accessible
2. If storage > new plan quota: Account enters "OVER_LIMIT" state with 30-day grace period (uploads blocked, downloads allowed)
3. After 30-day grace period: Files moved to cold storage (AWS S3 Glacier Deep Archive) for 150 days
4. After 150 days: 30-day final warning, then permanent deletion (Day 210 total)

5.4 Failed Payments

If a payment fails, we retry according to Stripe's dunning process (5-day grace period with full access, then READ_ONLY for 25 days). After 30 days of failed payment attempts, subscription is canceled and same downgrade logic applies as Section 5.3.

6. User Content and Rights

6.1 Your Content

You retain all rights to Content you upload. By uploading Content, you grant us a limited, non-exclusive license to store, process, display, and distribute your Content solely as necessary to provide the Service to you.

6.2 Prohibited Content

You agree not to upload, share, or store Content that:

• Violates any applicable law or regulation
• Infringes intellectual property rights
• Contains malware or harmful code
• Is defamatory, harassing, or abusive

6.3 Bring-Your-Own (Connected) Storage

The Service may allow you to connect your own third-party object-storage account ("Connected Storage") to store your Content instead of, or in addition to, storage we host.

• Your responsibility. You are solely responsible for your Connected Storage account, including its credentials, configuration, availability, durability, data residency, and any fees your storage provider charges. We are not responsible for data loss, downtime, access changes, deletions, or charges arising from your storage provider.
• How files are stored. For the Service to operate reliably, Content placed in Connected Storage is organized using internal, non-human-readable object keys (identifiers and timestamps). Human-readable names and folder structure are maintained within the Service's database, not in your bucket. As a convenience, the Service writes a best-effort index file to your bucket that maps internal keys to their display names; this index is provided "as is" and may be incomplete or delayed.
• Disconnection and portability. If you disconnect Connected Storage or terminate your account, your objects remain in your bucket exactly as stored; we do not delete or reorganize them. We do not guarantee that the bucket contents will be human-readable, navigable, or directly usable outside the Service after disconnection, and reconstructing a usable layout (including from the index file) is your responsibility. The 30-day retention and deletion practices described in Sections 5.3 and 8.3 apply to storage we host—not to your Connected Storage, which remains under your control at all times.

7. Privacy and Data Protection

Your use of the Service is subject to our Privacy Policy and Data Processing Addendum (where applicable). We process Personal Data in accordance with applicable data protection laws.

8. Termination and Data Retention

8.1 Termination by You

You may terminate your account at any time via the dashboard.

8.2 Termination by Us

We may suspend or terminate your account for violation of these Terms, non-payment, or if required by law, with notice where practicable.

8.3 Effect of Termination

Upon termination, your right to access the Service ceases. We will retain your data for 30 days to allow for export, after which it will be permanently deleted unless retention is required by law.

9. Disclaimers and Limitations of Liability

9.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

10. Governing Law and Disputes

These Terms are governed by the laws of Manitoba, Canada. Any disputes shall be resolved in the courts of Winnipeg, Manitoba, Canada.

11. Changes to Terms

We may update these Terms. Material changes will be notified at least 14 days in advance. Continued use after changes constitutes acceptance.

12. Contact Information