Refund & Cancellation Policy

1. Access and Trial Periods

1.1 Invite-Only, Paid Access

4ShootOps is invite-only and paid-only; there is no free plan. Access requires an invitation or a promotional code, and every account is on a paid plan (Pro, Studio, or Studio+).

1.2 Trial Periods (If Offered)

A free trial, where offered, is a promotional (100%-off) code applied to a paid plan for a limited period—not a separate tier. The duration will be shown at signup.

• At the end of the trial, standard plan pricing applies unless you cancel beforehand
• You may cancel during the trial via your account dashboard. If a trial auto-converts and you were charged, see Section 3.2 for refund eligibility
• Trial offers are limited to one per individual or organization unless explicitly authorized

2. Subscription Cancellation

2.1 How to Cancel

2.2 When Cancellation Takes Effect

• Service continues until end of current billing period
• No automatic prorated refund for remaining time
• Access retained until cycle ends
• Data available for export for 30 days after

2.3 What Happens When You Cancel

• Your subscription stays active until the end of the current billing cycle.
• If it then lapses, the account becomes suspended (read-only): the owner can still sign in to view, export, delete, or resume the subscription, but creating and editing are disabled.
• Your files are not moved or deleted by us—they reside in your own connected storage, under your control. We retain your 4ShootOps account metadata for at least 30 days to allow export.
• Resuming (re-subscribing) restores full access to your account.

3. Refund Policy

3.1 General Rule

Subscription fees already paid are non-refundable. This includes recurring charges for active billing cycles.

3.2 Refund Exceptions

We may provide refunds in these situations:

3.3 Non-Refundable Items

The following are expressly non-refundable:

• • Subscription renewals: Fees from completed billing cycles where full service was provided
• • One-time add-ons or professional services (e.g., onboarding/setup): Unless covered by a separate written agreement
• • Charges from user error: Selecting the wrong plan, unless a goodwill exception is granted within 14 days
• • Partial month usage: No refunds for partial month usage after the 14-day grace period

Note: 4ShootOps does not host your media or charge storage/overage fees—storage is your own connected account, billed by your provider.

4. Refund Request Process

5. Downgrades

5.1 Plan Downgrades

• Take effect at next billing cycle
• No refund for price difference
• May reduce included quotas
• Must reduce usage if exceeding new limits

5.2 Feature Removal

Downgrading may remove access to certain features. Export any affected data before downgrade takes effect.

6. Annual Plans

Annual plans (Pro $990/year, Studio $2,990/year, Studio+ $4,990/year):

• Cancellation: The same 14-day refund window applies
• After 14 days: No prorated refund for unused months
• Benefit: You receive full-year access even if you cancel (service continues until the end of the paid year)
• At the end of the annual term, you may choose not to renew; if the subscription lapses, the account becomes suspended (read-only)

7. Chargebacks

8. Auto-Renewal

• All subscriptions auto-renew by default
• Renewal notices sent 3 days before charge
• Your responsibility to cancel if not continuing
• Update payment method to avoid interruption

9. Credits vs Refunds

In some cases, we offer account credits instead of refunds:

• Credits apply to future invoices
• Non-transferable and expire after 12 months
• Cannot be converted to cash
• Applied automatically to next charges

10. Special Circumstances

10.1 Trial Auto-Conversion

If trial converts automatically and you cancel within 48 hours of first charge, refund may be considered case-by-case.

10.2 Enterprise Agreements

Enterprise customers may have custom refund terms in their written agreement, which supersede this policy.

10.3 Regulatory Rights

Nothing in this policy waives statutory consumer rights where applicable (EU withdrawal rights, Canadian consumer protection, etc.).

11. Contact Information