Data Processing Addendum (DPA)

1. Parties and Roles

• Controller: You (the Customer) using 4ShootOps who determines the purposes and means of processing
• Processor: YourDigitalExpert Inc., processing Personal Data on behalf of the Controller

Effective Date: Aug 01, 2025
Processor Details:
YourDigitalExpert Inc.
Corporation Number: 16916023
200 – 185 Carlton St, Winnipeg MB R3C 3H7, Canada

2. Processing Details

2.1 Subject Matter

Processing of Personal Data submitted through the 4ShootOps platform for project management, media storage and delivery, communication, billing, analytics, and service operations.

2.2 Duration

Processing continues for the term of the service agreement and thereafter only as necessary for legal compliance or as agreed.

2.3 Nature and Purpose

Storage, hosting, transmission, backup, transformation, metadata extraction, analytics, delivery, customer support, payment reconciliation, and security monitoring.

2.4 Categories of Data Subjects

• Photographers, videographers, studio staff, clients
• End users whose information is included in project files
• Administrative and billing contacts

2.5 Categories of Personal Data

• Identity and contact data (names, emails, phone numbers)
• Media content (photos, videos, audio) including metadata
• Contract and project information
• Authentication credentials and account identifiers
• Payment and billing information
• Usage telemetry and logs

3. Processor Obligations

3.1 Instructions

Processor shall process Personal Data only on documented instructions from Controller, unless required by law (with notice where permitted).

3.2 Confidentiality

All persons authorized to process Personal Data are bound by confidentiality agreements with access limited on a need-to-know basis.

3.3 Security Measures

We implement appropriate technical and organizational measures including:

• TLS encryption in transit
• Encryption at rest for backups and sensitive storage
• Role-based access controls and least privilege
• Regular security updates and vulnerability scanning
• Logging, monitoring, and anomaly detection
• Incident response processes
• Secure key management and credential rotation

3.4 Data Breach Notification

We will notify Controller within 48 hours of becoming aware of a Personal Data breach, providing nature of breach, categories affected, likely consequences, and mitigation measures.

3.5 Assistance

We assist Controller with:

• Data subject requests (access, rectification, erasure, portability)
• Security assessments and impact assessments
• Regulatory compliance and breach notifications

3.6 Deletion or Return

Upon termination, we will delete or return all Personal Data at Controller's option, unless retention is required by law. Deletion includes secure purging within 30 days.

4. Sub-processors

4.1 Authorized Sub-processors

Controller consents to the following sub-processors:

4.2 New Sub-processors

We provide 10 business days notice before adding new sub-processors. Controller may object on reasonable data protection grounds.

4.3 Connected (Bring-Your-Own) Storage

Where Controller connects its own storage account or bucket ("Connected Storage") to the Service, that storage provider is engaged by the Controller, not by 4ShootOps, and is not a 4ShootOps sub-processor. Controller determines the storage location and is responsible for that infrastructure, its credentials, and its provider terms. Accordingly, the sub-processor and international-transfer provisions of this DPA (Sections 4.1, 4.2, and 5) do not apply to Personal Data that resides in Controller's Connected Storage, and the deletion/return obligations in Section 3.6 are limited to data within 4ShootOps-hosted systems—data in Connected Storage remains under Controller's control.

5. International Transfers

Personal Data may be transferred internationally. We ensure appropriate safeguards through:

• Standard Contractual Clauses (SCCs) for EEA transfers
• UK Addendum to SCCs for UK data
• Swiss-specific mechanisms where required
• Supplementary technical measures as needed

6. Data Subject Rights

If we receive requests from data subjects, we will promptly notify Controller and assist in fulfilling the request as directed.

7. Audit Rights

Controller may audit our compliance with this DPA:

• Minimum 30 days notice required
• May rely on third-party certifications (SOC 2, ISO 27001)
• Conducted to avoid disruption to operations
• Subject to confidentiality agreements

8. Liability

Liability for data protection breaches is governed by the underlying agreement and applicable law. Each party indemnifies the other for breaches of their obligations.

9. Term and Termination

This DPA continues for the duration of the service agreement. Obligations regarding confidentiality and data protection survive termination.

10. Contact Information