Refund & Cancellation Policy

1. Free Trial

1.1 Trial Period

New users may receive a free trial (7-14 days) with selected features available without charge. Duration displayed at signup.

1.2 Trial Conversion

• Must select paid plan to continue after trial
• May auto-convert if payment info provided
• Cancel before expiration to avoid charges
• One trial per person/organization

2. Subscription Cancellation

2.1 How to Cancel

2.2 When Cancellation Takes Effect

• Service continues until end of current billing period
• No automatic prorated refund for remaining time
• Access retained until cycle ends
• Data available for export for 30 days after

2.3 Reactivation

Cancelled accounts can be reactivated within 30 days with data intact. After 30 days, data is permanently deleted.

3. Refund Policy

3.1 General Rule

Subscription fees already paid are non-refundable. This includes recurring charges for active billing cycles.

3.2 Refund Exceptions

We may provide refunds in these situations:

3.3 Non-Refundable Items

The following are expressly non-refundable:

• • Overage charges from exceeding plan quotas
• • One-time add-ons or professional services
• • Fees from completed prior billing cycles
• • Charges from user error (wrong plan selection)

4. Refund Request Process

5. Downgrades

5.1 Plan Downgrades

• Take effect at next billing cycle
• No refund for price difference
• May reduce included quotas
• Must reduce usage if exceeding new limits

5.2 Feature Removal

Downgrading may remove access to certain features. Export any affected data before downgrade takes effect.

6. Account Freezing

PRO and enterprise customers may freeze accounts temporarily:

• Billing suspended during freeze
• Limited read-only access
• Maximum freeze: 90 days
• Manual reactivation required

7. Chargebacks

8. Auto-Renewal

• All subscriptions auto-renew by default
• Renewal notices sent 3 days before charge
• Your responsibility to cancel if not continuing
• Update payment method to avoid interruption

9. Credits vs Refunds

In some cases, we offer account credits instead of refunds:

• Credits apply to future invoices
• Non-transferable and expire after 12 months
• Cannot be converted to cash
• Applied automatically to next charges

10. Special Circumstances

10.1 Trial Auto-Conversion

If trial converts automatically and you cancel within 48 hours of first charge, refund may be considered case-by-case.

10.2 Enterprise Agreements

Enterprise customers may have custom refund terms in their written agreement, which supersede this policy.

10.3 Regulatory Rights

Nothing in this policy waives statutory consumer rights where applicable (EU withdrawal rights, Canadian consumer protection, etc.).

11. Contact Information