Refund & Cancellation Policy
Key Points: You can cancel anytime; service remains active until end of billing cycle. Paid fees are generally non-refundable, with exceptions for new subscriptions (14-day window), service failures, and billing errors. Free trials end automatically unless you upgrade.
1. Free Trial
1.1 Trial Period
New users may receive a free trial (7-14 days) with selected features available without charge. Duration displayed at signup.
1.2 Trial Conversion
- Must select paid plan to continue after trial
- May auto-convert if payment info provided
- Cancel before expiration to avoid charges
- One trial per person/organization
2. Subscription Cancellation
2.1 How to Cancel
- Log into your account
- Navigate to Billing Settings
- Click "Cancel Subscription"
- Confirm cancellation
2.2 When Cancellation Takes Effect
- Service continues until end of current billing period
- No automatic prorated refund for remaining time
- Access retained until cycle ends
- Data available for export for 30 days after
2.3 Reactivation
Cancelled accounts can be reactivated within 30 days with data intact. After 30 days, data is permanently deleted.
3. Refund Policy
3.1 General Rule
Subscription fees already paid are non-refundable. This includes recurring charges for active billing cycles.
3.2 Refund Exceptions
We may provide refunds in these situations:
New Subscription Grace Period
Cancel within 14 days of first payment for full/prorated refund (new subscriptions only, not renewals)
Service Outage
Material outage inconsistent with SLA (notify within 7 days for proportional credit/refund)
Billing Errors
Duplicate charges or system errors resulting in overbilling
Unauthorized Charges
Charges made without authorization (prompt notification and cooperation required)
3.3 Non-Refundable Items
The following are expressly non-refundable:
- • Overage charges from exceeding plan quotas
- • One-time add-ons or professional services
- • Fees from completed prior billing cycles
- • Charges from user error (wrong plan selection)
4. Refund Request Process
How to Request a Refund
- Email legal@yourdigitalexpert.com
- Include:
- Account email or ID
- Reason for refund request
- Relevant dates and screenshots
- We respond within 14 calendar days
- Approved refunds processed to original payment method
5. Downgrades
5.1 Plan Downgrades
- Take effect at next billing cycle
- No refund for price difference
- May reduce included quotas
- Must reduce usage if exceeding new limits
5.2 Feature Removal
Downgrading may remove access to certain features. Export any affected data before downgrade takes effect.
6. Account Freezing
PRO and enterprise customers may freeze accounts temporarily:
- Billing suspended during freeze
- Limited read-only access
- Maximum freeze: 90 days
- Manual reactivation required
7. Chargebacks
Important: Contact us before disputing charges
- • Chargebacks without prior contact may suspend your account
- • You remain liable if chargeback reversed
- • Excessive disputes may result in termination
8. Auto-Renewal
- All subscriptions auto-renew by default
- Renewal notices sent 3 days before charge
- Your responsibility to cancel if not continuing
- Update payment method to avoid interruption
9. Credits vs Refunds
In some cases, we offer account credits instead of refunds:
- Credits apply to future invoices
- Non-transferable and expire after 12 months
- Cannot be converted to cash
- Applied automatically to next charges
10. Special Circumstances
10.1 Trial Auto-Conversion
If trial converts automatically and you cancel within 48 hours of first charge, refund may be considered case-by-case.
10.2 Enterprise Agreements
Enterprise customers may have custom refund terms in their written agreement, which supersede this policy.
10.3 Regulatory Rights
Nothing in this policy waives statutory consumer rights where applicable (EU withdrawal rights, Canadian consumer protection, etc.).
11. Contact Information
For refund requests and cancellation assistance:
Email: legal@yourdigitalexpert.com
Support: https://www.4shootops.com/support
Response time: Within 14 calendar days for refund requests